Frequently Asked Questions

What is a StaySaver experience?

What is the StaySaver App.? +
StaySaver App. make your travel experience personalized, like hotel price tracking, and alerts. Customers can stay informed about deals and book their stay with Hazel for free through the StaySaver app.
Is the StaySaver App chargeable or paid? +
No, the StaySaver App is completely free and provides high-quality, accurate information about hotels and stays with 100% accuracy.

You can find quality hotels on StaySaver for your stay and relaxation.
What’s included in the nightly hotel rate? +
- Room (bed and bathroom)
- Basic amenities (Wi-Fi, toiletries, towels)
- Housekeeping
- Check-in and check-out information
- 24×7 services (as per hotel facilities)
What is the hotel check-in and check-out time? +
Check-in and check-out times depend on room availability and the hotel’s policy. Customers can book in advance based on their requirements after checking availability with hotels on the StaySaver App.
Can I cancel or change a hotel reservation? +
Yes, you can cancel your reservation up to 2 hours before the scheduled time slot without any charges.

If you cancel within 2 hours, charges will apply as per the hotel’s cancellation policy. We recommend checking the hotel’s policy before booking.
Do US hotels require ID at check-in? +
Yes, a valid local government-issued ID is mandatory at check-in for all bookings made through the StaySaver App. We follow U.S. government norms, and all our partner hotels adhere to the same.
Are pets allowed in US hotels? +
Pet policies depend on the hotel. We recommend checking the pet policy of the selected hotel before booking.
Do US hotels allow smoking in rooms? +
Most hotels in the USA are 100% non-smoking. We still recommend confirming the smoking policy with the hotel before booking.