Terms & Conditions

1. Introduction

These Hotel Partner Terms & Conditions ("Agreement") govern the relationship between StaySaver ("Platform", "StaySaver", "we", "our", or "us") and the hotel, property owner, accommodation provider, or authorized representative ("Hotel", "Partner", "you", or "your") using the StaySaver platform for listing, managing, promoting, and selling accommodation inventory.

By registering, accessing, or using the StaySaver platform, the Partner agrees to comply with this Agreement.

StaySaver operates as an online travel and booking technology platform connecting travelers with accommodation providers for short stays, day-use bookings, flexible stays, overnight stays, hourly stays, or other accommodation-related services.

2. Scope of Services

StaySaver may provide the following services to Partners:

• Accommodation listing and promotion
• Reservation management tools
• Payment facilitation
• Marketing and promotional campaigns
• Customer support coordination
• Availability and pricing management
• Reporting and analytics tools
• Technology integrations and APIs

StaySaver reserves the right to modify, suspend, add, or discontinue any service at any time.

3. Nature of Relationship

StaySaver acts solely as a technology and marketplace intermediary between guests and accommodation providers.

Unless otherwise agreed in writing:

• StaySaver is not the owner, operator, manager, or controller of the Hotel.
• The accommodation contract is entered directly between the Guest and the Hotel.
• The Hotel remains solely responsible for providing accommodation services to Guests.
• StaySaver does not guarantee occupancy, booking volume, revenue, or customer traffic.

4. Eligibility & Authority

By registering on StaySaver, the Partner represents and warrants that:

• It legally owns, manages, leases, or operates the listed property;
• It possesses all licenses, permits, approvals, and authorizations required under applicable laws;
• The individual accepting this Agreement has full authority to bind the Partner;
• All information submitted to StaySaver is accurate and up to date.

5. Property Listings

The Partner agrees to provide accurate and complete information including:

• Property name and address
• Room details and amenities
• Images and descriptions
• Pricing and taxes
• Availability
• House rules and restrictions
• Cancellation policies
• Safety and accessibility information

The Partner is solely responsible for ensuring that all content uploaded to StaySaver:

• Is accurate and not misleading;
• Does not violate intellectual property rights;
• Does not contain unlawful, discriminatory, or fraudulent content.

StaySaver reserves the right to edit, reject, suspend, or remove listings that violate this Agreement or applicable laws.

6. Pricing & Rate Integrity

The Partner shall provide accurate pricing and availability at all times.

The Partner agrees that:

• Published rates shall include all mandatory charges unless expressly disclosed otherwise;
• Guests shall not be charged hidden or undisclosed fees;
• Rates and inventory uploaded to StaySaver shall remain valid and bookable;
• Intentional overbooking or price manipulation is prohibited.

StaySaver may participate in promotions, discounts, loyalty programs, sponsored visibility programs, or marketing campaigns subject to prior agreement or platform settings.

7. Reservations & Booking Fulfillment

The Partner shall honor all confirmed reservations received through StaySaver.

Upon confirmation:

• The Hotel must provide the booked room category or a reasonable equivalent;
• The Hotel shall not refuse check-in for valid reservations except under lawful circumstances;
• The Hotel is responsible for operational delivery of accommodation services.

In case of overbooking or inability to accommodate a Guest, the Partner may be required to:

• Arrange alternative accommodation of equivalent or higher standard;
• Bear relocation costs;
• Refund affected Guests;
• Compensate StaySaver for customer support and dispute resolution expenses.

8. Guest Identification & Compliance

The Partner is solely responsible for:

• Verifying guest identity;
• Maintaining legally required guest records;
• Conducting local registration or reporting obligations;
• Complying with anti-fraud, anti-money laundering, tourism, hospitality, immigration, taxation, health, and safety laws applicable in its jurisdiction.

StaySaver does not verify the legality of guest stays or local compliance obligations of the Partner.

9. Day-Use & Flexible Stay Bookings

For day-use, hourly, or flexible duration bookings:

• The Partner shall ensure room availability during the reserved slot;
• Early check-in or late checkout outside booked duration may be charged separately at the Hotel's discretion;
• The Partner may define operational restrictions, usage policies, and access conditions provided they are clearly disclosed on the listing.

Cancellation, refund, or no-show policies for day-use stays may vary based on booking type and payment structure.

10. Payments & Commissions

StaySaver may operate under one or more commercial models including:

• Commission model
• Merchant/payment collection model
• Subscription model
• Advertising/promotional model
• Hybrid commercial structures

Applicable commissions, payment schedules, transaction fees, taxes, chargeback handling, and settlement timelines shall be separately agreed between StaySaver and the Partner.

The Partner authorizes StaySaver to:

• Collect payments from Guests where applicable;
• Deduct commissions, refunds, penalties, taxes, chargebacks, or adjustments;
• Issue invoices, receipts, or settlement reports electronically.

11. Taxes

The Partner is solely responsible for:

• Determining applicable taxes;
• Collection and remittance of taxes;
• Compliance with local tax laws;
• Issuing legally compliant invoices where required.

StaySaver does not provide tax or legal advice.

12. Cancellations, Refunds & No-Shows

The Partner shall maintain accurate cancellation and refund policies.

The Partner acknowledges that:

• Refunds may be initiated under platform policies, guest protection policies, fraud prevention measures, payment disputes, or exceptional circumstances;
• StaySaver may process partial or full refunds when reasonably necessary to protect customers or comply with legal obligations;
• No-show handling shall follow the applicable booking policy selected by the Partner.

13. Reviews & Ratings

Guests may leave reviews, ratings, comments, photos, or feedback regarding their stay experience.

StaySaver reserves the right to:

• Publish, moderate, remove, or investigate reviews;
• Remove fraudulent, abusive, defamatory, discriminatory, or manipulated reviews;
• Use reviews and ratings for ranking and platform quality purposes.

The Partner shall not manipulate reviews directly or indirectly.

14. Partner Obligations

The Partner agrees to:

• Maintain service quality standards;
• Ensure rooms are clean, safe, and operational;
• Provide booked amenities as advertised;
• Maintain professional conduct with Guests;
• Avoid discriminatory behavior;
• Respond to customer complaints promptly;
• Maintain updated contact information.

15. Prohibited Conduct

The Partner shall not:

• Submit false inventory or misleading information;
• Engage in fraudulent bookings;
• Circumvent StaySaver transactions;
• Divert customers away from the platform unlawfully;
• Manipulate rankings, reviews, or pricing;
• Use automated systems to abuse platform functionality;
• Violate sanctions, export controls, or anti-corruption laws.

16. Intellectual Property

Each party retains ownership of its trademarks, branding, software, content, and intellectual property.

The Partner grants StaySaver a worldwide, non-exclusive, royalty-free license to use:

• Property names
• Logos
• Images
• Descriptions
• Promotional content

for platform operation, marketing, and promotional purposes.

17. Data Protection & Privacy

Both parties agree to comply with applicable data protection and privacy laws.

The Partner shall:

• Protect guest personal information;
• Use guest data only for legitimate booking fulfillment purposes;
• Implement reasonable technical and organizational security measures;
• Notify StaySaver promptly of any suspected data breach or unauthorized access.

Cybersecurity and guest data protection obligations remain the responsibility of both parties where applicable.

18. Platform Availability

StaySaver does not guarantee uninterrupted availability of the platform.

Temporary interruptions may occur due to:

• Maintenance
• Technical failures
• Cybersecurity incidents
• Third-party outages
• Force majeure events

StaySaver may modify platform features without prior notice.

19. Indemnification

The Partner agrees to indemnify and hold harmless StaySaver and its affiliates, directors, employees, and agents against claims arising from:

• Property operations;
• Guest injuries or damages;
• Regulatory violations;
• Fraud or misconduct;
• Intellectual property violations;
• Tax liabilities;
• Misrepresentation by the Partner.

20. Limitation of Liability

To the maximum extent permitted by applicable law:

• StaySaver shall not be liable for indirect, incidental, consequential, punitive, or special damages;
• StaySaver's aggregate liability shall not exceed the total commissions earned from the Partner during the preceding agreed period;
• StaySaver shall not be liable for Guest conduct, third-party acts, property conditions, or service interruptions.

21. Suspension & Termination

StaySaver may suspend or terminate the Partner account immediately if:

• The Partner violates this Agreement;
• Fraudulent activity is suspected;
• Excessive customer complaints occur;
• Legal or regulatory risks arise;
• Required documentation is not provided.

The Partner may terminate participation by providing written notice subject to settlement of outstanding obligations.

Existing bookings made before termination may remain enforceable.

22. Confidentiality

Both parties shall keep confidential all non-public business, technical, operational, financial, and customer information received during the relationship.

Confidentiality obligations survive termination of this Agreement.

23. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond reasonable control including:

• Natural disasters
• Pandemics
• Government restrictions
• Cyberattacks
• War
• Labor disputes
• Internet or infrastructure failures

24. Amendments

StaySaver may update these Terms & Conditions periodically.

Updated versions become effective upon publication or notification through the platform.

Continued use of the platform constitutes acceptance of revised terms.

25. Governing Law & Jurisdiction

This Agreement shall be governed by applicable laws of the relevant jurisdiction where enforcement is sought, without limiting any mandatory consumer protection or hospitality regulations applicable locally.

Where permitted by applicable law:

• Disputes may first be attempted to be resolved amicably;
• Parties may agree to mediation, arbitration, or competent courts;
• Nothing in this Agreement limits mandatory legal rights applicable under local laws.

26. Miscellaneous

• This Agreement constitutes the entire agreement between the parties;
• Failure to enforce any provision shall not constitute waiver;
• If any provision is deemed invalid, remaining provisions shall continue in effect;
• The Partner may not assign rights without StaySaver's consent;
• Electronic acceptance and digital records shall be legally binding where permitted by law.

27. Acceptance of Terms

28. Contact Information

For legal, compliance, or operational inquiries, Partners may contact: