Privacy Policy
Welcome to StaySaver.
Your privacy is important to us. This Privacy Policy explains how StaySaver ("StaySaver", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our website, mobile applications, and related services for booking day-use hotels, short stays, hourly stays, overnight stays, and related hospitality services.
This Privacy Policy is designed for global use and is not country-specific. Certain rights and obligations may vary depending on your local laws and regulations.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you create an account, make a booking, contact support, or use our services, we may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Government-issued identification details (where legally required by hotels)
- Date of birth (if required)
- Payment-related details
- Booking history
- Communication preferences
B. Booking Information
When you reserve a hotel or hospitality service through StaySaver, we may collect:
- Hotel name and location
- Check-in and check-out date/time
- Guest details
- Special requests
- Booking preferences
- Reservation identifiers
C. Device & Technical Information
We automatically collect certain technical information including:
- IP address
- Browser type
- Device information
- Operating system
- App version
- Log data
- Crash reports
- Usage analytics
- Cookies and tracking technologies
D. Location Information
With your permission, we may collect approximate or precise location data to:
- Show nearby hotels
- Improve search relevance
- Detect fraudulent activity
- Enhance user experience
You may disable location access from your device settings.
2. How We Use Your Information
We use your information for purposes including:
- Processing hotel bookings
- Providing customer support
- Sending booking confirmations and updates
- Facilitating check-in/check-out processes
- Preventing fraud and unauthorized activities
- Improving platform functionality
- Personalizing recommendations
- Managing payments and refunds
- Complying with legal obligations
- Sending promotional offers and marketing communications (where permitted)
3. Information Shared With Hotels
To complete your booking, StaySaver may share limited information with hotel partners including:
- Guest name
- Booking dates and timing
- Reservation details
- Contact information (when necessary)
- Special requests
For day-use and discreet bookings, StaySaver aims to minimize the information shared with hotel partners wherever operationally and legally possible.
Hotels may independently collect additional information during check-in to comply with local laws and regulations.
4. Payment Information
Payments may be processed through third-party payment gateways and financial service providers.
StaySaver does not store complete credit card or debit card information on its servers unless required for authorized payment processing.
Payment providers may independently process your information according to their own privacy policies.
5. Cookies & Tracking Technologies
We use cookies, pixels, SDKs, and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve performance
- Analyze traffic and usage patterns
- Measure marketing effectiveness
- Detect suspicious activity
You may manage cookie preferences through your browser settings.
6. Marketing Communications
We may send:
- Booking notifications
- Service-related announcements
- Promotional offers
- Discounts and loyalty rewards
- Product updates
You can unsubscribe from marketing communications anytime using the unsubscribe link or by contacting us.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain booking records
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, and regulatory obligations
We may anonymize or aggregate certain data for analytics and business purposes.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your information, including:
- Encryption
- Secure servers
- Access controls
- Monitoring systems
- Fraud prevention tools
However, no online platform or transmission method is completely secure. Users should also take precautions to protect their accounts and devices.
9. International Data Transfers
Because StaySaver operates globally, your information may be transferred to and processed in countries different from your country of residence.
By using our services, you consent to such transfers where permitted by applicable law.
10. Third-Party Services
StaySaver may contain links or integrations with third-party services including:
- Hotels and accommodation providers
- Payment processors
- Analytics providers
- Customer support platforms
- Social media services
We are not responsible for the privacy practices of third-party services.
11. User Rights
Depending on applicable laws, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise these rights, contact us using the details below.
12. Children's Privacy
StaySaver services are not intended for children below the age permitted under applicable local law.
We do not knowingly collect personal information from children without lawful authorization.
13. Fraud Prevention & Security Monitoring
To protect users, hotels, and our platform, StaySaver may monitor bookings, communications, and activities for fraud prevention, abuse detection, account security, and legal compliance.
Users should remain cautious of phishing messages, suspicious payment requests, and fraudulent communications pretending to be from hotel or booking platforms.
StaySaver will never ask users to share passwords, OTPs, or sensitive payment credentials through unofficial channels.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page with a revised "Last Updated" date. Continued use of StaySaver after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or privacy-related requests, please contact:
16. Consent
1. Introduction
This Privacy Policy ("Policy") explains how StaySaver ("StaySaver", "Platform", "we", "our", or "us") collects, uses, stores, processes, shares, and protects information related to hotel partners, property owners, accommodation providers, operators, and their authorized representatives ("Hotel", "Partner", "you", or "your").
This Policy applies to the use of StaySaver's websites, mobile applications, APIs, partner dashboards, integrations, communication channels, and related services.
By accessing or using the StaySaver platform, you acknowledge and agree to the practices described in this Policy.
This Policy is designed to operate globally and may be supplemented by additional notices or local legal requirements applicable in certain jurisdictions.
2. Scope of this Policy
This Policy applies to:
- Hotel partners and accommodation providers;
- Authorized users of partner accounts;
- Representatives, employees, agents, and operators of listed properties;
- Communications and transactions conducted through StaySaver.
This Policy does not govern:
- Guest-facing privacy practices of Hotels;
- Third-party platforms or services not controlled by StaySaver;
- External websites linked through the Platform.
3. Information We Collect
StaySaver may collect the following categories of information:
3.1 Business & Registration Information
- Hotel or business name
- Registered business details
- Property information
- Tax or registration identifiers
- Business licenses and certifications
- Billing and settlement information
- Ownership or management details
3.2 Account Information
- Name of authorized representatives
- Email addresses
- Phone numbers
- Login credentials
- User roles and permissions
- Authentication and security data
3.3 Property & Listing Information
- Room inventory
- Pricing and availability
- Property images and descriptions
- Amenities and services
- Policies and operational information
- Promotional content
3.4 Transaction & Booking Information
- Reservation details
- Payment and settlement records
- Cancellation and refund information
- Booking history
- Guest interaction records
- Commission and invoice data
3.5 Technical & Device Information
StaySaver may automatically collect:
- IP address
- Browser type
- Device identifiers
- Operating system
- Access timestamps
- Usage analytics
- Cookies and tracking technologies
- API and integration logs
3.6 Communication Information
We may collect records of:
- Emails
- Customer support requests
- Chat communications
- Call recordings where legally permitted
- Operational notifications
4. How We Use Information
StaySaver may use collected information to:
- Provide and operate the Platform;
- Manage property listings and reservations;
- Facilitate payments and settlements;
- Verify partner identity and eligibility;
- Prevent fraud and unauthorized activities;
- Provide customer and technical support;
- Improve platform functionality and user experience;
- Conduct analytics and reporting;
- Send operational, transactional, and promotional communications;
- Comply with legal, tax, regulatory, and compliance obligations.
5. Legal Basis for Processing
Depending on the applicable jurisdiction, StaySaver may process information based on:
- Contractual necessity;
- Legitimate business interests;
- Compliance with legal obligations;
- Consent where required;
- Fraud prevention and security purposes.
6. Sharing of Information
StaySaver may share information with:
6.1 Guests
Information visible to Guests may include:
- Property name and address
- Images and descriptions
- Amenities and policies
- Availability and pricing
- Ratings and reviews
- Contact details where applicable
6.2 Service Providers
We may share information with third-party vendors and service providers supporting:
- Payment processing
- Cloud hosting
- Analytics
- Communication tools
- Customer support
- Fraud prevention
- Marketing services
- IT infrastructure
6.3 Affiliates & Business Partners
Information may be shared within StaySaver group entities, affiliates, or strategic partners where necessary for operational purposes.
6.4 Legal & Regulatory Authorities
StaySaver may disclose information where required to:
- Comply with applicable laws;
- Respond to legal requests;
- Enforce contractual rights;
- Prevent fraud or security threats;
- Protect rights, safety, or property.
7. International Data Transfers
Because StaySaver may operate globally, information may be transferred, processed, or stored in multiple jurisdictions.
Where applicable, StaySaver may implement reasonable safeguards for international data transfers in accordance with applicable laws.
8. Data Retention
StaySaver retains information for as long as reasonably necessary to:
- Provide services;
- Maintain business records;
- Resolve disputes;
- Enforce agreements;
- Comply with legal, tax, accounting, and regulatory obligations;
- Prevent fraud and abuse.
Retention periods may vary depending on applicable legal requirements and operational needs.
9. Data Security
StaySaver implements commercially reasonable technical, organizational, and administrative measures designed to protect information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Security measures may include:
- Encryption
- Access controls
- Authentication systems
- Monitoring and logging
- Network security protections
However, no internet-based system or electronic storage method is completely secure.
10. Cookies & Tracking Technologies
StaySaver may use:
- Cookies
- Pixels
- SDKs
- Analytics tools
- Session tracking technologies
These technologies help us:
- Authenticate users;
- Remember preferences;
- Improve functionality;
- Measure platform performance;
- Detect fraud and abuse;
- Deliver relevant communications.
Partners may manage certain cookie settings through browser or device preferences where available.
11. Partner Responsibilities
Hotel Partners remain independently responsible for:
- Compliance with applicable privacy laws;
- Proper handling of guest personal data;
- Maintaining lawful privacy notices where required;
- Securing access credentials and systems;
- Reporting unauthorized access or data breaches promptly.
StaySaver is not responsible for the Partner's internal data handling practices outside the Platform.
12. Marketing Communications
StaySaver may send:
- Operational notices
- Booking notifications
- Product updates
- Promotional communications
- Partner program information
Where required by law, marketing communications will be sent based on applicable consent requirements.
Partners may opt out of non-essential marketing communications subject to operational communication needs.
13. Reviews, Content & Public Information
Information submitted publicly through the Platform, including:
- Reviews
- Ratings
- Responses
- Property descriptions
- Images
- Promotional content
may become publicly visible and accessible to users and search engines.
Partners should avoid submitting confidential or sensitive information in public-facing sections.
14. Third-Party Integrations
StaySaver may support integrations with:
- Channel managers
- Property management systems (PMS)
- Payment gateways
- Analytics providers
- External booking systems
Use of third-party integrations may be subject to separate terms and privacy practices of those providers.
StaySaver is not responsible for third-party systems outside its control.
15. Data Subject Rights
Depending on applicable laws, individuals may have rights including:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of certain data;
- Restriction of processing;
- Objection to certain processing activities;
- Data portability;
- Withdrawal of consent where applicable.
Requests may be subject to verification, legal limitations, and operational requirements.
16. Children's Privacy
StaySaver services are intended for businesses and accommodation providers and are not directed toward children.
StaySaver does not knowingly collect personal information directly from children unless permitted under applicable law.
17. Automated Monitoring & Fraud Prevention
StaySaver may use automated systems and monitoring tools to detect:
- Fraudulent activities
- Suspicious transactions
- Unauthorized access
- Abuse of platform services
- Security risks
Such monitoring may involve automated decision-making processes where legally permitted.
18. Changes to this Privacy Policy
StaySaver may update this Privacy Policy periodically.
Updated versions become effective upon publication on the Platform or through direct notification where required.
Continued use of StaySaver services after updates constitutes acknowledgment of the revised Policy.
19. Limitation of Liability
To the extent permitted by applicable law, StaySaver shall not be liable for:
- Unauthorized third-party access;
- Security breaches outside reasonable control;
- Partner misuse of guest data;
- Failures caused by external systems or infrastructure;
- Indirect or consequential damages arising from data processing activities.
20. Consent
21. Contact Information
For privacy, compliance, or data protection inquiries, please contact:
StaySaver Privacy & Compliance Team
StaySaver Support Team
Website: https://staysaver.app
Email: support@staysaver.app